Refunds & Cancellation Policy
Last updated: 8 October 2026
No automatic renewal, nothing to cancel
PerfDeck is bought for a fixed period (monthly or yearly) in a ticket on our Discord server. Nothing renews automatically: your access simply ends at the end of the period you paid for, unless you renew. There is no free trial. You can delete your account at any time from your account page.
Right of withdrawal and refunds
Under EU consumer law (Directive 2011/83/EU) consumers have a 14-day right of withdrawal for distance contracts. For digital content and services supplied online, this right ends once the supply has begun with the consumer's prior express consent and acknowledgement of the loss of the right. When you pay in your ticket you ask us to activate your access immediately and acknowledge this, as stated in the ticket; once your access is activated the right of withdrawal no longer applies and the fee is not refundable, except in the following cases:
- Not activated: if we cannot activate your access after you paid, you get a full refund.
- Service defect: if PerfDeck does not work as described and we cannot fix the problem within a reasonable time, you are entitled to a price reduction or a refund under the statutory warranty for digital content (Directive (EU) 2019/770).
- Duplicate or erroneous payments: refunded in full.
- Any other refund is at our discretion. Open a ticket on our Discord server or write to support@example.com within 14 days of the payment and we will look at your case.
Refunds are made with the original payment method where possible; for gift cards and vouchers (for example Paysafecard or Amazon) we agree another method with you. We refund within 14 days of our decision.
Chargebacks and disputes
Please contact us before opening a dispute with PayPal, your bank or another provider: most problems are solved within a day. Access may be suspended while a dispute is open, and accounts with unjustified chargebacks may be closed.
Model withdrawal form
(Only where a right of withdrawal exists.) To: [COMPANY NAME], [Street, ZIP City, Country], support@example.com. I hereby give notice that I withdraw from my contract for the supply of the following digital content: PerfDeck access, paid on [date], Discord username [name], name of consumer [name], address [address], signature (only if sent on paper), date.